Establishing Care
At Healing Hearts Emergency Animal Hospital, we genuinely care for our community’s pets and caregivers. We know it’s easy to say the right things– but we believe in showing up, not just saying we will.
How do we do this? By flipping the script on emergency and urgent care. We encourage pet caregivers in our community to establish care with us BEFORE an emergency or urgent situation occurs. Establishing care doesn’t require an appointment, and it has many different looks.
Establishing care starts:
- the moment you walk through our doors.
- when you call with a question.
- when you see us at a local event.
Establishing care isn’t a transaction. It’s a relationship, and relationships aren’t built on promises. They’re built on presence, trust, and consistency.
The ultimate goal… when the unexpected happens, you already know the team standing beside you, and we already know who we’re caring for.
Planning ahead can make all the difference in an emergency.
Send us your pet’s medical records using the form below, so if the unexpected happens, we’ll have the vital information we need to provide the best possible care.
Being Known Before the Emergency
What does this mean for me and my pet?
- You have visited us before (even if for a minor issue or questions).
- You know our hospital’s location, team, hours, and what to expect.
- Our team may have prior records or familiarity with your pet’s history.
Why does this matter to me and my pet?
- By knowing Healing Hearts before emergencies, you won’t have the stress of the unknown (where to go, who to trust). Our team can act faster with your pet’s history established.
Communication with the Primary Care Veterinarian
What does this mean for me and my pet?
- By having Healing Hearts as an extension of care, not a replacement, we are able to easily communicate diagnoses, treatments, and recommendations back to your primary care veterinarian.
Why does this matter to me and my pet?
- Your pet’s health will be covered from nose to tail. No gaps. No guessing. When you establish care with Healing Hearts, you’re building a trusted connection between you, your primary care veterinarian, and our emergency team. Together, we become a united care team with one goal: your pet’s well-being.
We communicate, follow up, and ensure you’re never left in the dark about your pet’s health.
