About Us
Who We Are
Healing Hearts Emergency Animal Hospital was founded by Dr. Bob Berschauer with intention and heart. After serving in countless animal hospitals, Dr. Berschauer and his team wanted to create something special. Healing Hearts was born from a passion for emergency veterinary medicine and for the pets and families who deserve more than a corporate playbook. We built this hospital on genuine care, compassion, and the belief that doing what’s right for our patients means everything.
Our mission has always been to provide emergency and specialty veterinary care with empathy, compassion, and honesty, ensuring every pet and every person feels heard, supported, and truly cared for—no matter what it takes.
Meet The TeamOur mission has always been to provide emergency and specialty veterinary care with empathy, compassion, and honesty, ensuring every pet and every person feels heard, supported, and truly cared for—no matter what it takes.
Our Core Values
Compassion
As pet caregivers who have had pets experience emergencies, we understand the emotional weight emergencies carry. That’s why we take the time to listen, explain, and support you so you feel heard, informed, and never alone. Our number one goal, right away, is to help you understand your options and resources, because doing what’s best for your pet shouldn’t be clouded by fear or confusion.
Commitment
“It’s a lot of work to do it right. But it’s worth it.”- Dr. Bob Berschauer, Owner and Founder.
Commitment is at the core of who we are. At Healing Hearts, we don’t cut corners, and we don’t clock out when things get tough. We stay late. We follow up. We do the hard work because that’s what the pets and their people of our community deserve.
Whether it’s keeping a patient stable through the night, sitting with a family through difficult decisions, or calling your primary vet to ensure seamless care, our team shows up fully—for the pets, the people, and the profession we love.
Commitment is at the core of who we are. At Healing Hearts, we don’t cut corners, and we don’t clock out when things get tough. We stay late. We follow up. We do the hard work because that’s what the pets and their people of our community deserve.
Whether it’s keeping a patient stable through the night, sitting with a family through difficult decisions, or calling your primary vet to ensure seamless care, our team shows up fully—for the pets, the people, and the profession we love.
Community
Because building relationships before the emergency makes all the difference during one.
We’re more than an emergency animal hospital for pets and their caregivers. We are your neighbors, familiar faces who are members of your community that you can turn to as a trusted resource.
Our belief, when it comes to emergency and urgent veterinary care, is that we don’t just want to meet you in a moment of crisis. We want to know you and your pets before you ever need us. We’re proud to have worked with most of the veterinary hospitals in our area. We believe in building relationships with local primary care veterinarians and specialists, so we can serve as a true extension of your pet’s care team.
Whether it’s helping you find the right care, answering questions after hours, or making sure your primary care veterinarian is fully informed after a visit, we’re here to support every step of the journey.
We’re more than an emergency animal hospital for pets and their caregivers. We are your neighbors, familiar faces who are members of your community that you can turn to as a trusted resource.
Our belief, when it comes to emergency and urgent veterinary care, is that we don’t just want to meet you in a moment of crisis. We want to know you and your pets before you ever need us. We’re proud to have worked with most of the veterinary hospitals in our area. We believe in building relationships with local primary care veterinarians and specialists, so we can serve as a true extension of your pet’s care team.
Whether it’s helping you find the right care, answering questions after hours, or making sure your primary care veterinarian is fully informed after a visit, we’re here to support every step of the journey.
Collaboration
Collaboration begins on the inside. First and foremost, the team at Healing Hearts is comprised of dedicated individuals who have the same common goal: to do everything we can to get you and your pet the care, answers, and support you need, without delay and without judgment. Our team mantra is that “we show up for one another", which is our promise to you.
We will continue to show up even after our job has been completed. Our team will follow up with the referring veterinarian to ensure they understand what we did and why. We check to make sure every pet transitions smoothly back to their primary care veterinarian. We build bridges to make sure no pet falls through the cracks between ER, specialist, and primary veterinary care.
We will continue to show up even after our job has been completed. Our team will follow up with the referring veterinarian to ensure they understand what we did and why. We check to make sure every pet transitions smoothly back to their primary care veterinarian. We build bridges to make sure no pet falls through the cracks between ER, specialist, and primary veterinary care.
Healing Hearts in the Community
We are nothing without the trust of our community. That’s why we continue to show up — for our primary care veterinary partners, for the pets of our community, and for the families who love them.
From the beginning, our goal has always been to be more than an emergency veterinary hospital. We’re here to be a resource, a support system, and a trusted partner in your pet’s care, not just a place you turn to when something goes wrong.
Look for us beyond the walls of Healing Hearts and involved in the community. We are your neighbors first. From local events to neighborhood partnerships, we’re proud to show up, connect, and give back! Being part of this community means being present, not just when things go wrong, but whenever we’re needed.
From the beginning, our goal has always been to be more than an emergency veterinary hospital. We’re here to be a resource, a support system, and a trusted partner in your pet’s care, not just a place you turn to when something goes wrong.
Look for us beyond the walls of Healing Hearts and involved in the community. We are your neighbors first. From local events to neighborhood partnerships, we’re proud to show up, connect, and give back! Being part of this community means being present, not just when things go wrong, but whenever we’re needed.
